ku918 Privacy Policy

1 Introduction

ku918 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who uses our online betting and casino services. This Privacy Policy sets out in clear and transparent terms how we collect, use, store, share, and protect your personal information in connection with your use of the ku918 platform accessible at https://ku918.io.

This Policy is intended for players based primarily in Bangladesh and is written in English. It covers all services offered via the ku918 platform, including sports betting (cricket, football, kabaddi, and other markets), live casino games, slots, and all related account management and payment functions.

We encourage you to read this Policy carefully before registering an account or making any deposit. If you have any questions about how we handle your data, our support team is available 24/7 and can be reached at [email protected].

2 Data We Collect

ku918 collects personal data from you in several ways — directly when you register or interact with the platform, automatically through your use of our services, and occasionally from third-party verification partners. The categories of data we collect are detailed below.

2.1 Registration and Account Data

When you create a ku918 account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify that you are 21 years of age or older)
• Registered mobile number (Bangladesh mobile numbers are required)
• Email address
• Residential address (city, district, and division within Bangladesh)
• Preferred username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) obligations and to authorise withdrawals, we may collect:

• Bangladesh National Identity Card (NID) — front and back image
• Bangladeshi passport data page (where NID is unavailable)
• Bangladesh Smart Card
• Proof of address document (utility bill or bank statement dated within 90 days)
• Selfie photograph for liveness verification (where required)
• Mobile wallet account confirmation screenshot (bKash, Nagad, Rocket, or Upay)

2.3 Financial Transaction Data

When you make deposits or request withdrawals, we record:

• Transaction amounts in Bangladeshi Taka (BDT / ৳)
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer)
• Transaction timestamps and reference numbers
• Mobile wallet numbers or masked card/bank account details
• Withdrawal destination details

2.4 Gameplay and Betting Data

During your use of the ku918 platform, we automatically record:

• Bets placed, stakes, odds, and outcomes
• Casino games played, session duration, and game results
• Bonus offers claimed and wagering requirement progress
• Session start and end times (Bangladesh Standard Time, UTC+6)

2.5 Technical and Device Data

We automatically collect certain technical data when you access the platform:

• IP address and approximate geolocation
• Device type, model, and operating system
• Browser type and version
• Device fingerprint (for fraud prevention purposes)
• Pages visited, click paths, and time spent on each section
• Referral source (how you arrived at the ku918 platform)

2.6 Communications Data

If you contact our support team or communicate with us in any way, we retain:

• Live chat transcripts
• Email correspondence
• Support ticket details and resolution records
• Feedback and survey responses (where voluntarily provided)

3 How We Use Your Data

The personal data collected by ku918 is used exclusively for the following purposes:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where our responsible gaming systems flag a concern, a member of the ku918 support team will follow up personally.

4 Legal Basis for Processing

ku918 processes your personal data on the following legal bases:

4.1 Contractual Necessity

The majority of data processing on ku918 is necessary for the performance of the contract between you and the Platform — specifically, to provide you with a working betting and casino account, to process your deposits and withdrawals, and to settle your bets and gaming sessions. Without this processing, we cannot deliver the services you have signed up for.

4.2 Legal Obligation

Certain processing activities — particularly KYC identity verification, anti-money laundering transaction monitoring, and the retention of financial records — are required by applicable legal and regulatory obligations. ku918 must carry out these activities regardless of your individual preferences.

4.3 Legitimate Interests

ku918 processes some data on the basis of its legitimate business interests, where those interests are not overridden by your own rights and interests. This includes fraud detection and prevention, platform security monitoring, responsible gaming surveillance, and improving the quality and performance of our services.

4.4 Consent

Where ku918 sends you optional marketing communications — such as promotional email updates, bonus notifications, or seasonal offers tied to events like Eid, Pohela Boishakh, or the BPL cricket season — we rely on your consent, which you may withdraw at any time by contacting support or using the unsubscribe option in any marketing email.

5 Data Sharing and Disclosure

ku918 does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

5.1 Payment Processing Partners

To process your deposits and withdrawals, we share relevant transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your bank. These providers receive only the data necessary to execute your transaction and are bound by their own privacy and security obligations.

5.2 Identity Verification Providers

For KYC verification, ku918 may use trusted third-party identity verification services. These partners process your identity documents solely to confirm your age and identity on our behalf and are contractually prohibited from using your data for any other purpose.

5.3 Game Technology Providers

Games on the ku918 platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your player session identifier and gameplay data necessary to deliver the game experience. They do not receive your full personal profile or financial data.

5.4 Fraud Prevention and Security Services

To protect the platform and its players, ku918 may share device fingerprint data, IP addresses, and transaction patterns with specialist fraud prevention partners. This sharing is carried out under strict data processing agreements.

5.5 Legal and Regulatory Disclosure

ku918 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ku918, its players, or the public. We will inform you of any such disclosure where legally permitted to do so.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. ku918 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform correctly, remember your preferences, and understand how players interact with our services.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and last-visited game category to personalise your experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players use the platform — which pages are visited most, where players drop off, and how navigation flows perform. This data is used to improve the platform.
• Fraud Prevention Cookies: Used alongside device fingerprinting to detect suspicious activity, multiple-account creation, and bot traffic.

6.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to refuse or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in to your ku918 account. For detailed browser-specific cookie management guidance, refer to your browser's help documentation.

7 Data Retention

ku918 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in any case for no longer than required by applicable legal or regulatory obligations. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to any individual player.

8 Data Security

8.1 Technical Measures

ku918 employs a range of technical security measures to protect your personal data from unauthorised access, loss, or disclosure:

• SSL/TLS encryption on all data transmitted between your device and the ku918 platform
• AES-256 encryption for data stored at rest on our servers
• Multi-factor authentication requirements for account access and sensitive operations
• Firewalls, intrusion detection systems, and continuous security monitoring
• Regular penetration testing and vulnerability assessments by independent security specialists
• Strict access controls — only authorised personnel with a verified business need can access player data

8.2 Organisational Measures

In addition to technical controls, ku918 maintains organisational safeguards including: staff confidentiality agreements, data protection training for all personnel who handle player data, a clear data breach response procedure, and a dedicated point of contact for data protection matters.

8.3 Data Breach Notification

In the unlikely event of a personal data breach that poses a material risk to affected players, ku918 will notify impacted players as promptly as practicable, providing details of the nature of the breach, the categories of data affected, and the steps we have taken to contain and remedy the incident.

9 Your Rights Over Your Personal Data

As a player on the ku918 platform, you hold meaningful rights over your personal data. We are committed to respecting and facilitating these rights promptly and without unnecessary barriers.

9.1 Right of Access

You have the right to request a copy of all personal data that ku918 holds about you. We will provide this in a clear, structured format within a reasonable timeframe following receipt of your verified request.

9.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic account details (such as your email address or mobile number) directly within your account settings. For changes to KYC-linked data (such as your legal name or date of birth), please contact support with appropriate documentation.

9.3 Right to Erasure

You may request deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that certain data must be retained to comply with legal obligations (see Section 7) and cannot be deleted at your request.

9.4 Right to Restriction of Processing

You may request that we restrict processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or while an objection to processing is being considered.

9.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of the personal data you have provided to ku918 in a structured, commonly used, machine-readable format, and to transmit that data to another service provider.

9.6 Right to Object

You have the right to object to processing carried out on the basis of legitimate interests — including profiling for personalisation. Where you object, ku918 will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.

9.7 Right to Withdraw Consent

Where processing is based on your consent (for example, receiving marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9.8 Exercising Your Rights

To exercise any of the rights described above, please contact the ku918 support team at [email protected] or via the 24/7 live chat. We may need to verify your identity before processing your request. We aim to respond to all data rights requests within 30 days of receipt.

10 Children and Minors

The ku918 platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, make any deposit, or use any service offered by ku918.

If ku918 discovers or is notified that personal data has been collected from a person under the age of 21, we will promptly delete that data, close the associated account, and — where appropriate — report the matter in accordance with applicable child protection obligations.

If you are a parent or guardian and believe that your child has registered on the ku918 platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

11 Third-Party Links and Services

The ku918 platform may contain references to third-party game providers and payment services. These third parties operate under their own, independent privacy policies and data practices. ku918 is not responsible for the privacy practices of third-party game studios, payment processors, or any external service provider that you may interact with through the platform.

We recommend that you review the privacy policies of any third-party service you interact with in connection with your ku918 account, particularly in relation to payment services such as bKash, Nagad, Rocket, or Upay, whose own terms govern your use of their mobile financial service.

12 Updates to This Privacy Policy

ku918 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the evolution of our platform and services. When we make material changes to this Policy, we will notify registered players via their registered email address and/or a prominent notice on the platform at least 7 days before the changes take effect.

Minor or clarificatory updates that do not materially affect your rights or our core data practices may be applied without advance notice. The "Last Updated" date at the top of this page always reflects the date of the most recent revision.

Your continued use of the ku918 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with an updated Policy, you may request voluntary account closure as described in the ku918 Terms & Conditions, accessible at ku918.io/terms-conditions.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ku918 handles your personal data, please do not hesitate to get in touch with our support team using any of the channels below:

• Email: [email protected] (responses within 2 to 4 hours)
• Live Chat: Available 24/7 directly on the ku918 platform
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

All data protection enquiries and rights requests are handled by our support team with the same priority as account and technical support requests. We treat every privacy concern seriously and are committed to resolving your queries fairly, transparently, and without delay.